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Research Paper | Information Technology | Saudi Arabia | Volume 9 Issue 12, December 2020

Business Process Intelligence: A Case Study of Request a Ride

Zelal Shearah | Somayah Aljohi | Salma Althebiani | Nedaa Almuallim | Salma Alhag

Abstract: Within this great expansion in the use of technology in all fields and the competition of service providers, there is need to use various technologies such as business intelligence to present, analyze the data and improve the current systems to meet the new technologies, increase the efficiency of systems and attract new users. In this paper the request a ride process will be improved using Business intelligence (BI) enhancement technology. Business intelligence (BI) aims to improve the analysis of Business Process Models (BPMs). The request a ride process is a process that allows the customers to request a ride by sending a ride request via mobile phones. Using Business intelligence (BI) will improve the BP of request a ride process and enhance the services provided by this system. The primal objective is Reengineering the business process to enhance the services using three steps to produce the To-Be business process: eliminate and compose some notifications, add rating feature and optimize the looking for driver activity and finally automation of discount calculation process. Therefore, it will increase the quality of this services and makes the customers more satisfied.

Keywords: Business process BP, Business process models BPMs, Business process management BPM, Business intelligence BI, Request a ride RR

Edition: Volume 9 Issue 12, December 2020,

Pages: 276 - 284