The Influence of Knowledge Management Capabilities on Organizational Performance: A Study of Private University in Malaysia

Huda Hussein Mohammad, Farah Hussein Mohammad, Samera Ali, Dr. Norashikin Binti Ali

Abstract: In today's rapidly changing environment, knowledge is viewed by organizations as a key strategic and competitive resource. Several case studies, applications, and rich literature support the belief that Knowledge Management Capabilities (KMC) plays a vital role in organizational success. The purpose of this paper is to find the influence of the KMCs? elements on the organizational performance of a Malaysian private university. The literature review is conducted and based on the literature; the paper incorporates elements of KMC that include knowledge acquisition, knowledge application, technology infrastructure, organizational culture, and organizational structure. Data of the study collected from 39 respondents by using convenience-sampling technique. The finding reveals that the five proposed hypotheses are supported. Organizational structure has the strongest influence on organizational performance. Discussion, practical recommendations, and direction for future work are given.

Keywords: Knowledge Capabilities, Culture, Acquisition, Malaysia