Testing the Validity Model for Measuring Customer Confidence Using (CFA)

Ridowan Mohamed Ahmed, Dr. Fuadahbinti Johari

Abstract: The current study aimed to test the validity of a proposed model for measuring customer confidence in the Islamic financial institutions in the Libya. The proposed model consisted of the dimensions and standards of the customer confidence evaluation based on the (Legitimate Supervision, Disclosure and transparency, Regulations and laws). and In order to achieve this, used (CFA) through the Amos program (Amos 21.0). The study population of customers of financial institutions consists of (Libyan Stock Market and the Bank of the Republic and the main branches). The findings of the study showed that the proposed model was valid for measuring customer confidence in the Islamic financial institutions in Libya.

Keywords: Legitimate Supervision, Disclosure and transparency, Regulations and laws