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Case Studies | Management | Uganda | Volume 5 Issue 4, April 2016

The Pharmacy Only Visit Care Model (POV) and its Effects on the Quality of Care of HIV Patients in Uganda. A Case Study of Mulago National Referral Hospital HIV Clinic. Clients? Perspective

J.C. Okiria | H. Wasswa

Abstract: This study aimed at evaluating the POV care model and its effects on the quality of care of HIV patients in Mulago HIV clinic. Its specific objectives were to, determine the effect of the pharmacy only visit care model on the level of patient satisfaction in Mulago HIV clinic, assess the effects of the pharmacy only visit care model on Adherence of patients, and assess the benefits of the pharmacy only visit care model to patients on this model in Mulago HIV clinic. Overall the clients were satisfied with the POV model and the level of patients adherence to treatment has greatly improved. The Model has also benefited the clients in terms of time, cost saved in seeking care. Increased autonomy, confidence, self management, and trust from doctors have been realized by the clients under the POV.

Keywords: Pharmacy only visit, Quality of care, Level of patient satisfaction, Adherence, Waiting time, Antiretroviral therapy

Edition: Volume 5 Issue 4, April 2016,

Pages: 2248 - 2252