Consumer Protection in India: With Special Reference to the Consumer Protection Act, 1986

Sukhdeep

Abstract: The Consumer Protection Act, 1986, is a landmark in the history of socioeconomic legislation in the country. The Act facilitates for setting up of consumer protection councils at the centre and the state level which aimed at promoting and protecting the rights and interests of consumers. It enshrines the rights of the consumers such as right to safety, right to be heard, right to consumer education, right to seek redressal, etc. It also provides for the redressal machinery which will be available within the easy reach of the consumer. It further provides for a quasi - judicial machinery with 3 tiers set up, i. e., at the national, state and district level.

Keywords: Consumer Protection, Consumer Protection Act 1986, Main Objects, Organisational Structure, Goals, Rights of Consumers, Important Provisions of Act, Amendment Acts