A Study on Adherence to Quality Indicators in Emergency Department in One of the Leading Hospital in Coimbatore

Abstract: Quality pointers are one of the quality operation systems (QMS) tools to cover and control effectiveness of the system pivotal corridor, while the results collected serve as a base for performance of corrective measures and continuous quality improvement. There are several groups of quality pointers. According to the objects of their establishment and operation, they can be internal and external. In line with the tripartite quality model, quality pointers can be classified as structural pointers, process pointers and outgrowth pointers. Quality pointers should ideally retain a number of attributes. Besides impartiality (measurability), the most common conditions are as follows significance and eventuality for use, responsibility and validity. Quality pointers offer the possibility of fast and simple insight into the position of product and service quality and their pattern over time to the interested parties within and outside the institution. Although quality operation has long been recognized as being of utmost significance in transfusion medicine, quality pointers as a QMS tool did not admit due attention until recently. Performance of quality pointers is a complex process which requires scientific approach as well as testing and verification before routine operation. Quality pointers are defined on the base of scientific generalities; own exploits, results of literature searches, discussion with experts within and outside the institution, etc. On setting quality pointers, the numerator and denominator should first be strictly defined. Quality pointers should be covered continuously, including trend monitoring and discovery of diversions. Whenever considered necessary, applicable corrective measures have to be accepted.

Keywords: Quality pointer, quality improvement, Performance, Continuous improvement, QMS tool

Edition: Volume 11 Issue 5, May 2022,

Pages: 1355 - 1357