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Dissertation Chapters | Education Management | Tanzania | Volume 11 Issue 11, November 2022

Challenges of Implementing Total Quality Management (TQM) Principles in Public Secondary Schools in Arusha City Council

Theresia Guga | Apolo Mugyenyi

Abstract: This study examined challenges of implementing Total Quality Management (TQM) principles in public secondary schools in Arusha city council. The study was conducted in 29 secondary schools whereby 87 respondents were involved. Qualitative research approach was used based on descriptive survey design. Data were collected through interviews and questionnaires. Purposive sampling technique was used to obtain the sample. Analysis of data was assisted by SPSS (Version 20) utilizing descriptive statistics for frequencies, mean, and percentages in which findings were presented in form of tables while data obtained from Interviews were thematically analyzed and presented in form of tables and paraphrasing. Challenges of implementing Total Quality Management (TQM) principles in public secondary schools found in the current study were; - inadequate teaching and learning materials, low quality and inadequate infrastructure, lack of motivation as well as teamwork. Other challenges were shortage of science teachers, lack of teamwork and cooperation. The study recommends that, education should be provided to all education stakeholders through seminars, workshops and on - the job training to help to create common understanding of the concept, principles and practices of TQM for effective implementation. On the other hand, there should also be deliberate efforts by the government and other stakeholders to invest in education by committing adequate financial and non - financial resources.

Keywords: Challenges, Implementation, Quality, Total Quality Management Principles, Public Secondary Schools

Edition: Volume 11 Issue 11, November 2022,

Pages: 1146 - 1153