Solution to Protect the Interests of Consumers in the Form of Online Commerce in Vietnam to Day

Ho Ngoc Anh

Abstract: According to calculations by the Vietnamese authorities, Vietnam's e-commerce growth rate will reach over 20%, however, this figure is in fact over 30% and may reach the level of over 30% more than 40% in the coming years. However, consumer protection in this area is revealing many shortcomings. The Consumer Protection Law, implemented on July 1, 2011, has successfully solved more than 80% of consumer complaints. However, the infringement of consumer rights still occurs, especially when the protection mechanism and measures are not strong enough; Current regulations are only suitable for traditional transactions. . . These shortcomings require early resolution, thereby helping consumers struggle to protect their rights.

Keywords: Solution, Protect the Interests, Consumers, Online Commerce, Vietnam

How to Cite?: Ho Ngoc Anh, "Solution to Protect the Interests of Consumers in the Form of Online Commerce in Vietnam to Day", Volume 8 Issue 12, December 2019, International Journal of Science and Research (IJSR), Pages: 574-578, https://www.ijsr.net/getabstract.php?paperid=ART20203342, DOI: https://dx.doi.org/10.21275/ART20203342