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M.Tech / M.E / PhD Thesis | Management | Indonesia | Volume 8 Issue 11, November 2019

The Effect of Commitment and Quality of Service and Satisfaction of Beneficiaries on the Performance of the Further Social Social Rehabilitation

Takbir Nur | Siti Haerani ^[2] | Nuraeni Kadir

Abstract: South Sulawesi Province is one of the regions that has entered the era of aging structured population (aging structured population) because the population aged 60 years and over is more than seven percent. This condition applies to the elderly male population in rural areas (8.48 percent) and elderly women in urban areas (7.12 percent) and rural areas (10.53 percent). The increase in the number of elderly people who cannot be served is inseparable from the progress in the development of the health sector that encourages increased human life expectancy. This study aims to determine the effect of commitment and service quality on beneficiary satisfaction and its impact on the performance of the elderly social rehabilitation center Gau Mabaji Gowa. This research is a descriptive correlational study. The study population was all 95 beneficiaries at the Gau Mabaji Gowa Elderly Social Rehabilitation Center. Determination of the sample is based on the Issac and Michael sample tables, where at a 5 % confidence level, if the population is 95 people, then the sample is 75 people. Simple random sampling technique. . The results showed that service commitment and service quality significantly influence performance through beneficiary satisfaction at the Gau Mabaji Gowa Elderly Social Rehabilitation Center.

Keywords: Commitment, Service Quality, Beneficiary Satisfaction, Performance

Edition: Volume 8 Issue 11, November 2019,

Pages: 1136 - 1140