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Case Studies | Hotel Management | India | Volume 8 Issue 8, August 2019
A Study of Technology Used In Hospitality Industry
Abstract: Information Technology has played an important role in the hospitality and tourism industry over the last decade. Technology has helped reduce costs, enhance operational efficiency, and improve services and customer experience. Both customers and businesses can benefit from improved communication, reservations, and guest service systems. Technology has helped tourism and hospitality industries replace expensive human labor with technological labor. This helps reduce labor costs, but also helps avoid customer service issues.
Keywords: Information Technology, tourism and hospitality
Edition: Volume 8 Issue 8, August 2019,
Pages: 124 - 127