A Literature Review: Conceptual Conflict Management in an Organization

Adie Irwan Kusumah, Iwan Setiawan, Haryadi, Adi Indrayanto

Abstract: Conflict is inevitable in groups and organizations based on the complexity and dependence of organizational life, some theories have argued about whether it is harmful (negative conflict) or beneficial (positive conflict) to the organization. The conflicts that occur within every organization to date are also unavoidable, both intra-personal, interpersonal, intragroup and intergroup conflicts. Among these rare conflicts are intergroup conflicts, if they occur in intergroup conflicts would be very detrimental to the organization because it deals directly with outsiders or stackholders. So in the discussion of the integration of this journal from the results of research both in literature, qualitative methods, quantitative methods and multiplemethode, the author tries to more deeply about conflicts that occur in intragroup (in the organization / group).

Keywords: Conflict Management