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Research Paper | Business Management | India | Volume 8 Issue 5, May 2019

An Investigation on Quality Management Model in Bahrain Construction Companies

Dr. Jeena John | Dr. Mary Benitta Jegan | Dr. Amir Al Mutawa

Abstract: Bahrain is focusing to increase the foreign trade and tourism by expanding the infrastructural projects. Construction sector is one of the leading sectors that could transform the economy of the country. In this study, it's interesting to investigate on the standards and analyzing the key areas of enablers influencing on the projects. Partial least squares (PLS) PLS statistical evaluation tool are used to understand the influence between the variables in enablers and suggest the measures that could improve performance of construction projects. Each of the response collected though online questionnaire, interview with the ISO body, European Foundation Quality Management EFQM agents, supervisors and secondary sources.10 hypotheses are developed to investigate in to the relation between these areas and find which areas of the enablers do have more influence on the performance of the construction firm. Conceptual framework developed model is done to investigate on the correlation between the areas of enablers with customer and Return on Investments (ROI).5 areas of enablers are leadership, people, strategy, partnership and process. Each of these enabler areas is statistically tested to the result areas such as customer satisfaction and financial results. There is a positive correlation between partnership and resources to the customer satisfaction and financial measures. The factors analysis test also have been conducted in which alignment, professionalism and technology have influence on the variables

Keywords: Partial least squares PLS, European Foundation Quality Management EFQM, Construction and International Standards Organization ISO

Edition: Volume 8 Issue 5, May 2019,

Pages: 2165 - 2169