Total Quality Management is Very Essential Tool for Improving Quality in Higher Educational Institutions

Rallabandi Srinivasu, G. V. S. R. Anjaneyulu

Abstract: The paper gives a overview on Higher Education statistics and challenges that are being faced by Higher Education Institutions and finally tries to bring out some suggestions to improve the Quality in Higher Education. Quality in higher education is a major concern as it is a complex phenomenon and is difficult to measure. Higher education in India is in such a phase where quality has to play a vital role. TQM enables better control of processes in planning, design, distribution and contributes to greater flexibility. This paper highlights the essence of TQM and explains how higher education institutions can improve the quality by implementing TQM principles. This paper provides an overview of the Higher Education in India. Present paper focuses on the concept of Total Quality Management (TQM) in higher education. It discusses the need of Total Quality Management (TQM) in higher education and also the challenges and issues related to Total Quality Management (TQM) in Higher Education with special reference to Indian Education System.

Keywords: Total Quality Management, Higher Education, Higher Educational Institutions, Quality, Statistical Tools, Continuous Improvement and Principles of TQM