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Research Paper | Management | Morocco | Volume 8 Issue 3, March 2019

Supply Chain Performance Measurement Tools: Case of Moroccan Companies

Imad Ait Lhassan | Rachid Daanoune

Abstract: In recent decades, management control practices have greatly evolved in companies around the world. Also for logistics, it becomes one of the important activities in national and international companies; it has become a vital focus of development of competitiveness and business performance. The role of the supply chain is to manage physical flows and information flows, from the supplier to the customer, and its goal is to optimize the Quality-Cost-Delay triangle. The supply chain performance measurement is a strategic way and necessary element in companies, its role is to identify opportunities to improve profitability and align the objectives of all actors in the chain. Companies adopt the supply chain performance measurement tools based on functional or process approaches, also those tools can be used on three levels, strategic, tactical and operational (Balanced Scorecard, ABC / ABM, SCOR, ASLOG, EVALOG, etc. . . . ). The purpose of this article is, firstly, to present the concept of supply chain management control, secondly, to identify and present the research work on tools to measure the performance of the supply chain, and finally, to present the results of an exploratory study conducted in Moroccan companies.

Keywords: Supply Chain, Performance, Measurement, Tools, Practices

Edition: Volume 8 Issue 3, March 2019,

Pages: 1626 - 1634