Risks of Workplace Violence against Healthcare Providers in Jordan

Lara Younes Aldeabes, Baraa Mahmoud Alautyat, Dr. Hesham Al-Momani

Abstract: Framework: this study comes to determine the prevalence of workplace violence against healthcare providers, identify the effects of abusive behavior on healthcare providers and their work performance, describe the policies and supportive interventions that exist in the workplace to deal with violence and recommend policy directions, and to propose strategies to prevent the workplace violence. Methodology: this study used the internal key performance indicator that related to workplace violence in King Hussein medical city. SPSS (21) was used to analysis the data collected by Quality Departments in King Hussein medical city. Results: the result showed the presence of workplace violence against healthcare providers in Jordan, it was also found that the numbers of healthcare providers who were subjected to verbal violence were more than those who experienced physical violence.

Keywords: Workplace Violence, Healthcare Providers, Verbal Violence, Physical Violence