SOA Implementation of E-Banking Unified Bill Payment in Measuring Customer Satisfaction on XYZ Bank

Jeannie Artha Rosmauly, Ivan Alexander, Raymond Wijaya

Abstract: A rapid market growth has forced banking industry to study a new technological development, in order to make sure IS/IT strategies that has been implemented are align with the existing business goal. XYZ Bank is one of the reputable banks in Indonesia and has several trusted services that can be used by many customers. Payment mechanism that is offered by XYZ Bank is not only from internet banking, but it also has another payment mechanism, which was called Unified Bill Payment (UBP). In this case, Service Oriented Architecture (SOA) allows UBP to integrate with various platforms, operating systems, or technologies. So it can operates well with the corresponding procedures that want to be achieved.

Keywords: SOA, UBP, E-Banking, Customer Satisfaction