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Research Paper | Tourism | Indonesia | Volume 7 Issue 10, October 2018

The Services Qualities of Star Hotels in Parapat

Sumardi ^[2] | Edison Sinurat

Abstract: This research aims to know the perceptions of the customers about the service quality of star hotels in Parapat. This is an explorative research where the prmiary and secondary datas collected through field survey. The respondents involved in this research are 180 persons those are staying in the star hotels in Parapat. The research shows that, generally the hotels services qualities have positive impacts and are significant with very strong category to the customers satisfactions that they feel during they are staying in the hotels. Some aspects of the services got even more than their expectations. They are the readiness of the staffs to assist the customers, the locations of the hotels, staffs groomings, the friendliness of the staffs, the securitiy, the staffs politeness, the parking areas, the readiness of the staffs to handle customers complaints, the hotels conveniences, the hotels cleanliness areas.

Keywords: service, quality, satisfaction, customer, expectation

Edition: Volume 7 Issue 10, October 2018,

Pages: 408 - 411