To Study Customer Satisfaction of Public and Private Sector Banks after Demonetization (with Specific Reference to Haridwar)

Dr. D. C. Agrawal, Deepti Garg

Abstract: In this paper author has tried to prove that the satisfaction level of the customers of private sector bank is higher that the satisfaction level of the customers of private sector bank by the means of a self-developed questionnaire. In this study author has derived response from 30 customers having an account in private sector banks as well as having an account in public sector banks by the means of self-developed questionnaire from haridwar. In this study the response was compared by using ANNOVA (Analysis of Variances).

Keywords: satisfaction level, private sector, private sector, Haridwar, ANNOVA Analysis of Variances

How to Cite?: Dr. D. C. Agrawal, Deepti Garg, "To Study Customer Satisfaction of Public and Private Sector Banks after Demonetization (with Specific Reference to Haridwar)", Volume 7 Issue 3, March 2018, International Journal of Science and Research (IJSR), Pages: 1530-1533, https://www.ijsr.net/getabstract.php?paperid=ART2018998, DOI: https://dx.doi.org/10.21275/ART2018998