The Impact of Service Quality on Patient Satisfaction in the Health Care System

Nazan Yashar Akbulut | Karam Ali Oglah

Abstract: Objective Quality of Care and patient satisfaction are major challenges faced by the healthcare sector in Jordan. This paper aims to study the factors affecting service quality on the Patient Satisfaction from patients perspectives in Jordan. Method Cross Sectional Survey. Population & sample The study sample consisted of (200) respondents in King Hussein Medical Centre Hospital. Measures The collected data were analyzed using the SPSS package. Result The study results revealed that quality of care has an impact on patient satisfaction. Moreover the results indicated that patients are satisfied with quality of care in the hospital. The study recommended that the hospital have to set up criteria for their quality provided for patients, and they are requested to provide sufficient number of qualifies medical staff to deal with the increased number of patients.

Keywords: Quality of Care, Patient Satisfaction King Hussein Medical Centre Hospital

Edition: Volume 6 Issue 12, December 2017,

Pages: 1617 - 1624