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Research Paper | Management | Kenya | Volume 6 Issue 11, November 2017

Effect of Record Management Policies in the Universities on Service Delivery

Rosemary MIRITI | Dr. Mbenge. T. Ndiku | Dr. Jotham M. Wasike

Abstract: This paper examines the level of record management policies within the public and private universities in Kenya. The study focused on two universities, Kabarak and Egerton universities in Nakuru County. The study also evaluated the effect of record management policies of service delivery within the Universities. A sample of 250 respondents was obtained from both the students and the employees of these institutions. Analysis was conducted using the descriptive analysis. From the results, the study found out that record management policies affected service delivery in the Universities since they provided the guidelines on how record management functions should be carried out

Keywords: record, management, policies, service delivery

Edition: Volume 6 Issue 11, November 2017,

Pages: 636 - 641