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Research Paper | Management | Rwanda | Volume 6 Issue 9, September 2017

Effect of Relationship Management on Project Contract Performance in Rwanda: A Case of Bugesera Natural Region Rural Infrastructure Support Project

Cephas Nzanana | Dr. Paul Kariuki ^[2]

Abstract: Contract management is an issue of strategic importance both to organizations and to projects. Through successful contract management, project and organizations can increase control and effectiveness and reduce cost hence provide strategic and competitive advantages. This study analyzed the influence of the relationship between service providers and the client on the performance of the contracts and hence the success of the project. The study was guided by the following specific objectives to assess the influence of mutual trust on the contract performance and to evaluate the role of excellent communication on the performance of a. The study used descriptive survey design. The study used data collected from 24 respondents made up by service providers and staff of Bugesera Natural Region Rural Infrastructure Support Project in Rwanda. Census was used as sample design. Data was collected using structured questionnaires. Multiple regression analysis was used to establish the effect of relationship management to the contract performance in project. Results showed that 64.9 % of the contract performance may be caused by mutual trust and excellent communication

Keywords: Mutual trust, excellent communication, Contract performance

Edition: Volume 6 Issue 9, September 2017,

Pages: 1890 - 1894