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Research Paper | Management | India | Volume 6 Issue 5, May 2017

The Impact of Organizational Culture on the Successful Implementation of Total Quality Management and Its Assessment Through Internal Audit

Seep Sonali | Prabhjot K. Dilawari ^[7]

Abstract: Quality management in healthcare is of critical importance to the healthcare industry and the patient. Everyone in the loop -from physicians to practitioners to support staff -needs to be aware of the importance of quality management in healthcare. Adapting standards and instilling processes into the healthcare system is how healthcare providers can assure quality in healthcare. Total Quality management originated in the manufacturing sector, but can be applied to almost all organizations. Total quality management ensures that every single employee is working towards the improvement of work culture, processes, services, systems and so on to ensure long term success. Patient is at the center of total quality management in healthcare and Organizational culture is a major variance-causing factor in TQM implementation programs that inhibits or allows the success of such a program.

Keywords: Total Quality Management TQM, Organizational Culture, Healthcare, Errors, Internal audit

Edition: Volume 6 Issue 5, May 2017,

Pages: 1769 - 1772