International Journal of Science and Research (IJSR)

International Journal of Science and Research (IJSR)
Call for Papers | Fully Refereed | Open Access | Double Blind Peer Reviewed

ISSN: 2319-7064


Downloads: 141 | Views: 220

Research Paper | Management | Indonesia | Volume 5 Issue 7, July 2016


The Determinants of Indonesian Railway OnlineTicketing Services in Indonesia

Aditya Wardhana [5] | Budi Rustandi Kartawinata [4]


Abstract: The aim of the research examined the factors that forming the quality of online services ticketing at PT KAI in Indonesia. In this research using factor analysis, factors that forming the quality of online services ticketing on PT KAI consisting of navigability, playfulness, information quality, trust, personalization, responsiveness, efficiency, system availability, and privacy in general show good condition. The dominant factor in forming the quality of online services ticketing on PT KAI is information quality


Keywords: quality of online services ticketing, railway transportation, factor analysis


Edition: Volume 5 Issue 7, July 2016,


Pages: 373 - 376


How to Download this Article?

Type Your Valid Email Address below to Receive the Article PDF Link


Verification Code will appear in 2 Seconds ... Wait

Top