The Determinants of Indonesian Railway OnlineTicketing Services in Indonesia

Aditya Wardhana, Budi Rustandi Kartawinata

Abstract: The aim of the research examined the factors that forming the quality of online services ticketing at PT KAI in Indonesia. In this research using factor analysis, factors that forming the quality of online services ticketing on PT KAI consisting of navigability, playfulness, information quality, trust, personalization, responsiveness, efficiency, system availability, and privacy in general show good condition. The dominant factor in forming the quality of online services ticketing on PT KAI is information quality

Keywords: quality of online services ticketing, railway transportation, factor analysis