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Research Paper | Management | Volume 5 Issue 7, July 2016 | Pages: 373 - 376 | Indonesia
The Determinants of Indonesian Railway OnlineTicketing Services in Indonesia
Abstract: The aim of the research examined the factors that forming the quality of online services ticketing at PT KAI in Indonesia. In this research using factor analysis, factors that forming the quality of online services ticketing on PT KAI consisting of navigability, playfulness, information quality, trust, personalization, responsiveness, efficiency, system availability, and privacy in general show good condition. The dominant factor in forming the quality of online services ticketing on PT KAI is information quality
Keywords: quality of online services ticketing, railway transportation, factor analysis
How to Cite?: Aditya Wardhana, Budi Rustandi Kartawinata, "The Determinants of Indonesian Railway OnlineTicketing Services in Indonesia", Volume 5 Issue 7, July 2016, International Journal of Science and Research (IJSR), Pages: 373-376, https://www.ijsr.net/getabstract.php?paperid=ART2016223, DOI: https://dx.doi.org/10.21275/ART2016223