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Research Paper | Automobiles | India | Volume 3 Issue 7, July 2014

Implementation of TQM Concept to Improve Performance of M/S Hi-Tech Metal Forming (1)

Avanish Kumar Singh | Suman Sharma ^[18]

Abstract: We had vision to implement the TQM at M/S Hi-Tech metal Forming Indore. To implement the TQM, we had tried to capture the Customer voice and act accordingly to fulfill the needs and requirements of customer. We had done the detailed study of the customer needs and detailed study of the existing process going on in M/S Hi-tech. we had studied the M/S Hi-tech process of working and working culture. We had gone through in detail about what they manufacture, how they manufacture and why they are not in line with the customer needs. We had decided control KPIS (Key Performance Indicators) as per customers needs watch KPIs to achieve those control KPIS. We set the targets for those control and Watch KPIS and as a result we achieved the targets in last. We used the improvement tools for achieving those targets. Major tools uses are pareto analysis, Hoshin kanri, QRQC (Quick response quality control), PDCA (Plan Do Check Act) and many more tools.

Keywords: Frame work to implement TQM

Edition: Volume 3 Issue 7, July 2014,

Pages: 1275 - 1281

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