International Journal of Science and Research (IJSR)

International Journal of Science and Research (IJSR)
Call for Papers | Fully Refereed | Open Access | Double Blind Peer Reviewed

ISSN: 2319-7064


Downloads: 113 | Views: 175 | Weekly Hits: ⮙1 | Monthly Hits: ⮙1

Research Paper | Industrial Engineering | India | Volume 3 Issue 5, May 2014


Applications of Total Quality Management in Indian Airline Industry

Charu Gupta [3] | Dr. R. M. Belokar


Abstract: Total quality management (TQM) is an integrated management approach that aim to continuously improve the performance of products; processes; and services to achieve and surpass customers expectations. This paper investigates Critical success factor for TQM Implementation in Indian airline industry in order to improve the performance and identify the main impediments of implementing TQM successfully. Questionnaire Survey and semi-structured interviews has been applied to achieve the aim of this paper. The purpose of this paper is to highlight the benefit of TQM implementation in the Airline industry by examining the basic principles of TQM in the airlines. The impact of TQM implementation of the three performance indicator will be assessed. The performance of TQM Airlines and Non TQM airlines is measured comparing statistically three major performance indicator Customer satisfaction; Employee satisfaction and Operational effectiveness. This paper has further identified some impediments that prevent Airline industry from implementing total quality management successfully and these impediments are: access to funds; brand image; and political factors.


Keywords: total quality management, business performance, Indian airlines, TQM airline and Non-TQM airlines, India


Edition: Volume 3 Issue 5, May 2014,


Pages: 1077 - 1081


How to Download this Article?

Type Your Valid Email Address below to Receive the Article PDF Link


Verification Code will appear in 2 Seconds ... Wait

Top