Sakshi Singh, Dr. Raminder Kalra, Sherly Thomas
Abstract: A non- experimental correlational study was conducted to examine the relationship between emotional intelligence and job performance satisfaction among the nursing personnel, level of emotional intelligence of the nursing personnel, level of job performance satisfaction of the nursing personnel, association between the emotional intelligence and job performance satisfaction with the selected demographic variables. The study was conducted in Holy Family Hospital, Delhi in 2017- 2018. The conceptual framework for the study was based on Ludwig Von Bertalanffy General system theory, 1968. Total enumeration technique was used to select 300 registered nurses posted in different areas of the hospital. A standardized tool Schutte self- Report Emotional Intelligence Scale was used to assess the emotional intelligence of the Nursing Personnel and Job Satisfaction Questionnaire was developed to assess the job performance satisfaction of the Nursing Personnel. The findings of the study showed that nursing personnel had high emotional intelligence with mean percentage of 72.73 % and were highly satisfied with their job performance with the mean percentage of 73.31 %. The Pearson Correlation was found to be r= 0. 1581. The study concluded that there was a significant positive but weak correlation between emotional intelligence and the job performance satisfaction of the nursing personnel. It was also concluded that emotional intelligence of the nursing personnel had significant association with type of educational institution they were trained from. Job performance satisfaction of the nursing personnel had significant association with age, qualification, total clinical experience, marital status, present residing and number of siblings.
Keywords: emotional intelligence, job performance satisfaction, nursing personnel