Kalumba Kawaya Daniel Floribert, Nseya Mulumba Kalaba, Mwilambwe Twite Makonga
Abstract: The deployment of extra-role behaviors by employees requires companies to adopt a clear division of tasks that is well suited to their operating environments. It is in this context that this study appears which focused on the mode of distribution of tasks and extra-role behaviors of self-service employees of supermarkets in the city of Lubumbashi in the Democratic Republic of the Congo. A cross-sectional survey of 318 self-service supermarket employees in the city of Lubumbashi using a questionnaire made up of 11 items, reveals that these employees are developing wait-and-see behavior in these organizations. This is what led us to the implementation of a theoretical model of distribution of specialized tasks of pure sales that can facilitate their best achievement by these employees.
Keywords: Work organization, distribution of tasks, extra-role behaviors, self-service employee