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Research Paper | Management | Indonesia | Volume 4 Issue 6, June 2015

Emotional Intelligence and Organizational Commitment as Predictor Variables Organizational Citizenship Behavior (Study on Employee of Community Health Centers in City of Kendari)

Adnan Hakim ^[5] | H. Ishak Awaluddin | Alasyari Adnan Hakim

Abstract: This study aimed to analyze and determine the contribution factor emotional intelligence and organizational commitment partially or simultaneously to organizational citizenship behavior (OCB) employee of community Health Centers In City of Kendari. The approach used is causality between the variables, while the sampling technique using proportional random sampling method from each of the target population, whether employees who work as midwives, nurses, administrative and non-health with the number of respondents as many as 121 employees. All the variables measured using the indicator variable, while the analysis method used is multiple regression analysis. Results of this study found that emotional intelligence is formed by self-awareness, self-management, social awareness, relationship management and organizational commitment established by the affirmative commitment, normative commitment and continuance commitment has a positive and significant contribution, either partially or simultaneously in improving Organizational Citizenship Behavior (altruism, civic virtue, conscientiousness, courtesy and sportsmanship. This means that, emotional intelligence and organizational commitment is a predictor variables which plays an important role in improving organizational citizenship behavior of employees so that the organization can function effectively. Emotional Intelligence, Organizational Commitment, Organizational Citizenship Behavior

Keywords: Emotional Intelligence, Organizational Commitment, Organizational Citizenship Behavior

Edition: Volume 4 Issue 6, June 2015,

Pages: 2938 - 2949

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