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Research Paper | Pharmacy | Indonesia | Volume 9 Issue 9, September 2020

Relationship of Pharmacy Installation Drug Management towards the Quality of Health Services and its Impact on the Performance of XYZ Hospital

Liska Marlindasari | MGS Aritonang | Tedy Herdiana

Abstract: The implementation of Jaminan Kesehatan Nasional (JKN, National Health Insurance) program has increased drug demand. However, a lack of inventory is known to have caused drug stock-out that affected hospital performance. In this descriptive analytic study a cross sectional approach was used and 100 patients were taken as a random sample. Primary data were obtained through structured questionnaire interviews and analyzed using multiple logistic regression tests. In general, the results of the study showed: 36.8% of respondents thought that the quality of PengelolaanObat was not good, 36.0% were doubtful about the quality of health services, and 41.0% agreed that the performance of XYZ District Hospital was good. Pearson's correlation test results showed there was a relationship between PengelolaanObat and service quality (p <0.05, 95% CI) with procurement as the most dominant indicator (B = 1.343). In addition, there is a relationship between service quality and performance (p <0.05, 95% CI), with physical evidence as the most dominant indicator (B = 1.299) and between PengelolaanObat and performance (p <0.05, 95% CI), with internal business (B = 1, 239) and customers (B = 1, 012) as the most dominant factor.

Keywords: Drug management, quality of health services, performanceellent

Edition: Volume 9 Issue 9, September 2020,

Pages: 707 - 709

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