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Survey Paper | Architecture & Planning | Kosovo | Volume 9 Issue 9, September 2020

Customer Satisfaction Survey of Implemented Energy Efficiency Measures in Public Buildings in Kosovo

Kreshnik Muhaxheri ^[2] | Florian Nepravishta ^[5] | Ramadan Alushaj ^[5]

Abstract: This paper contains final results of Customer Satisfaction Survey (CSS) of the both part of studies, phase before and after implementation of EE measures in public buildings in Kosovo realized during winters 2015/2016 and 2017/2018. For this detailed study of the customer satisfaction assessment, the authors has selected batch of 5 characteristic buildings from the group of 70 public buildings with 165 respondents to identify and measure the level of end users satisfaction, the perception of indoor air and thermal comfort, the awareness on the EE measures, and the additional benefits of EE upgrades (eg. reductions of sick leave days, increasing productivity, increasing budget for other priorities, etc. ). During the investigations authors has reviewed the Indicators of achievement, following a careful assessment of their feasibility, together with a proposal for their review/amendment based on findings of the actual conditions assessed on the field during both phases of the study and final results.

Keywords: Customer satisfaction survey, EE measures, Public buildings, NPI

Edition: Volume 9 Issue 9, September 2020,

Pages: 586 - 592

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