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Research Paper | Communication Science | Philippines | Volume 9 Issue 7, July 2020

The Impact of Communication Satisfaction in the Organizational Commitment of the Employees in the Department of Public Works and Highways Region X

Roshelle Novie L. Cabrido

Abstract: The nature of different communicational channels and methods by which the top management can reach its employees within the organization is one of the most essential aspects of managing the organizing and delivery of high-quality products and services. The victory of communication satisfaction is basically decided through the communicational strategies, forms, and procedures, making them crucial for organizational commitment among employees (Al Kurdi, B. , et. al, 2017). Vital elements of internal communication, as well as, employee and communication satisfaction have to be exercised, in order for an organization to operate at its optimum level (Carrie`re & Bourque 2008). The combinations between all these activities make sure that employers and employees understand the true reign and vision of where the organization is heading (Malekane, T. , 2014). This paper attempts to explore the Impact of Communication Satisfaction in the Organizational Commitment of the Employees of the twelve (12) District Engineering Offices (DEOs) in the Department of Public Works and Highways (DPWH) Region X. A total of 325 employees of DPWH Region X answered the questionnaires through SurveyMonkey. com. This study was conducted at DPWH Region X with its 12 District Engineering Offices (DEOs). The researcher adapted the Communication Satisfaction Questionnaire (CSQ) which was developed by Downs and Hazen (1977) and the Organizational Commitment Questionnaire (OCQ) by Meyer and Allen (1991, 1997). In total, the researcher made use of two separate questionnaires in this particular study. Based on the result, there is statistically significant relationship between communication satisfaction and organizational commitment. This implies that communication satisfaction of employees affects to their commitment to the organization. According to the analysis drawn, overall communication satisfaction and nearly all of the communication satisfaction dimensions significantly correlated to each other

Keywords: communication satisfaction, organizational commitment, effective communication, commitment

Edition: Volume 9 Issue 7, July 2020,

Pages: 831 - 851

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