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Research Paper | Management | Namibia | Volume 9 Issue 5, May 2020

Determinants of Student Satisfaction in Namibia: A Viewpoint of Public Higher Education

Stewart Kaupa PhD ^[3] | Eric Mang'unyi PhD

Abstract: The purpose of this study is to explain determinants of student satisfaction levels in public universities in Namibia. Applying a descriptive survey design, a semi-structured questionnaire was designed and administered to a sample of currently registered students from two state universities, and it presents results of data analysed using descriptive statistics. Evidence to support underlying dimensions of students satisfaction in public universities have been found to be; Affordability and accessibility of education, Technological innovation and sophistication, Technical and functional support given to students, access to information and learning materials through the library and other means, Campus and residential security and the quality of the academic and support staff is significant with student satisfaction levels. The study resolved that, proper communication between University management and students in these key areas increase students satisfaction and trust between the two parties and has a corresponding effect in increasing students satisfaction. The study recommends that, public universities in Namibia should invest more in students orientation efforts to ensure that there is better communication between university management and students in matters regarding the cost and accessibility of education, the technical and functional support that is available to students. There should be a collective approach when dealing with campus and residential security matters. These efforts can be through the establishment of customer contact centers, automation of processes and the adoption of best practices.

Keywords: Namibia, student satisfaction, Higher Learning Institutions

Edition: Volume 9 Issue 5, May 2020,

Pages: 883 - 891

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