Mwove R. Musyoka, Kwasira Josphat
Abstract: Enterprise Resource Planning (ERP) in any organization when implemented adequately can greatly contribute to more customers, more orders, more profits, and customer satisfaction while at the same time creating a lean enterprise. The objective of the study was to examine the Effect of Enterprise Resource Planning (ERP) in enhancing service delivery in the procurement function in public universities in Kenya. A case study of Egerton University was examined and the results taken to represent all other public universities in Kenya. The public procurement oversight authority (PPOA) was used as a Moderating variable in the study. The study employed a descriptive research design. The target population of the study comprised of the staff at all levels, from senior managers to the subordinates of Egerton University procurement department, this gave rise to a total population of fourty (40) respondents which was the total number of employees working in the procurement department of Egerton University. A census approach was used for the study since the sample comprised all the fourty respondents which were equal to the total population. The researcher used self-administered questionnaires to collect the primary data for the study because they provided a high degree of data standardization and adoption of generalized information amongst any population. Secondary data was sourced by referring to existing materials such as journals, past research in the area, financial reports of the institution and all other relevant documents that relate to Enterprise Resource Planning and service delivery. The data was then processed using SPSS and Presented in form of tables. Both descriptive and Inferential Analysis was done. The study findings showed that Enterprise Resource Planning have significant relationship in enhancing service delivery in the procurement function at Egerton University. The researcher recommended that since the implementation ERP systems require long-term planning for their success in improving the efficiency of the procurement function, the management has a great role to play in enhancing service delivery and also ensuring that personnel is trained on the implementation issues relating to the adoption and use of various systems for enhanced service delivery in the procurement function.
Keywords: Service Delivery, Supply Chain Management, Lead time, Enterprise Resource Planning, Competitive Advantage, E- Procurement