Ho Ngoc Anh
Abstract: According to calculations by the Vietnamese authorities, Vietnam's e-commerce growth rate will reach over 20%, however, this figure is in fact over 30% and may reach the level of over 30% more than 40% in the coming years. However, consumer protection in this area is revealing many shortcomings. The Consumer Protection Law, implemented on July 1, 2011, has successfully solved more than 80% of consumer complaints. However, the infringement of consumer rights still occurs, especially when the protection mechanism and measures are not strong enough; Current regulations are only suitable for traditional transactions ... These shortcomings require early resolution, thereby helping consumers struggle to protect their rights.
Keywords: Solution, Protect the Interests, Consumers, Online Commerce, Vietnam