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Case Studies | Education Management | Indonesia | Volume 8 Issue 10, October 2019

Confirmatory Factor of Satisfaction Analysis of Education Service at the Politeknik Negeri Samarinda (POLNES)

Achmad Rodzali ^[2] | Garini Widosari

Abstract: This research seeks a level of confidence in students and sorority who are active in college at the Politeknik Negeri Samarinda. Aims of the researched to ensure that they are satisfied with the education service delivered by the Politeknik Negeri Samarinda. The number of students is approximately 5, 000 of 23 courses are available. The Sample of this research was 360 respondents who were given the task of choosing statement-level which are; courses development (1), courses information (2), courses services (3), guidance & referral lecturer (4), knowledge benefits (5), studying experience (6), courses coaching (7), and career development (8) as a indicator of satisfaction of education services in the Politeknik Negeri Samarinda. Confirmatory analysis is done through SEM AMOS. Results showed that the weighted approximate weight of the < 0.60 indicator was a lecture experience, while the other indicators weigh approximately 0.60 in weight to influence the satisfaction of education service. The highest weight indicator that affects the satisfaction of educational services is the study program information of 0, 66.

Keywords: courses, confirmatory, satisfaction, AMOS

Edition: Volume 8 Issue 10, October 2019,

Pages: 383 - 387

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