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Research Paper | Business Management | Somalia | Volume 8 Issue 1, January 2019

Assessment of Service Quality Influences in Customer Satisfaction Privtare Banks in Mogadishu Somalia

Mustafa Botan Keire | Ahmed Husseinali Diiwaani

Abstract: This work will investigate An Empirical Analysis of Service Quality Influence on Customer Satisfaction In The Case Salaam Somali Bank. The survey was meant specifically to find and describe service quality and customer satisfaction plays an significant part in economic activities and business growth in all countries; it enables all customer satisfaction to grow business faster. Having access and gives banks chance to prepare their businesses and to acquire better technologies for production, thus ensuring their competitiveness. The researcher dealt with the influence of service quality on customer satisfaction with banks, service quality models, concept, Gaps, dimensions and customer satisfaction with banks. This tin be managed through setting a strong base for banks in Mogadishu specially Salam Somali banks. On the other hand, well service quality and satisfying customer can contribute Value, profits to the banks and prosperity in Mogadishu. Nevertheless, service quality and customer satisfaction play an significant part in economic activities and business development in all countries, it enables all customer satisfaction to grow business faster. Well service quality and satisfying customer can contribute and increase Value, profits to the banks. It is trusted that the work will be useful to banking institutions for satisfying their customers and acquiring their service quality. The work is also anticipated to improve service quality with regard to client satisfaction. The researcher is extremely determined to bear out a research on how service quality contributes to client satisfaction in banks. The researcher also has the power to gather and summarize information.

Keywords: Reliability, Responsiveness, Assurances, Empathy and Customer Satisfaction

Edition: Volume 8 Issue 1, January 2019,

Pages: 2050 - 2052

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