Osama Ben Rajab
Abstract: This assignment aims to identify the environmental and internal pressures for change, the desired outcomes of the change process, and the progress made in relation to achieving these outcomes. It will also evaluate the effectiveness of the change strategies and associated leadership interventions adopted by the organisation, in order to develop an improved strategy for achieving the change. The organisation chosen for this assignment is NHS. The National Health Service (NHS) is the name commonly used to refer to the four (England, Wales, Scotland and Northern Ireland) publicly funded healthcare systems of the United Kingdom, collectively or individually (Wikipedia, 2009). NHS provides all the health care service required.
Keywords: Service Quality, quality management frameworks, change issue