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Research Paper | Arts and Humanities | Rwanda | Volume 7 Issue 10, October 2018

Influence of Human Relations on Employee Performance in the Rwandan Banking Industry - Case Study: KCB Bank Rwanda LTD

Joy Bariyo | Dr. Patrick Mulyungi ^[110] | Dr. Rukia A.

Abstract: Due to increased global competition over the last three decades, organizations have emphasized on labor efficiency and cost control. This has called for effective employee relations strategies that enable the employees to dedicate their energy to the achievement of organizational goals. A recent study conducted revealed that employees do not put up their best performances at workplaces when they are unhappy with management, government, or even their fellow colleagues. Bad employee-employer relationship results in strike actions and lockouts. KCB Bank Rwanda Ltd has tried to improve its performance through several ways by recruiting highly qualified staff, training of its staff, weekly communication of financial position of the bank, sponsoring its staff for further studies in KCB Kenya headquarters. Further employee performance has been espoused through allowing the staff to pay their tuition through salary reduction scheme for masters and professional programs, to show commitment to its employees. There is a worry and not a healthy trend that if the trend continues the bank will continue losing its market share and equity which will lead to its eventual closure. It is on this background this studys interest was to examine the role played by human relations on employee performance a case of KCB Bank Rwanda Ltd. The study was carried out mainly using cross-sectional survey design. Research was descriptive and a researcher preferred quantitative approach. Sample size was 104 respondents. The findings were obtained by using standard statistical tools, namely SPSS. The comprised 69.2 % male and 30.8 % female, by using one sample T test with test value of 3 and 95 % of confidence interval of the difference, under both communication guideline and procedure variables, the research findings obtained showed than the means difference were greater than 0, which implied that their calculated means were greater than 3 (4.40 and 4.46 respectively at P-value

Keywords: Human relations, employee performance and banking industry

Edition: Volume 7 Issue 10, October 2018,

Pages: 448 - 452

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