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Research Paper | Management | Indonesia | Volume 6 Issue 11, November 2017

Human Resource Management: The Influence of Organizational Citizenship Behavior to Job Satisfaction and Employee Engagement at International Non-Profit Organization

Wisnu Wardhana | Syamsul Maarif ^[5] | Anggraini Sukmawati ^[5]

Abstract: As an international non-profit organization, XYZ foundation committed to improving life across dynamic and growing Asia, where Indonesia is one of the countries were the XYZ foundation operates. A good levels of performance rating does not make the turnover rate in XYZ foundation low, even can be said high and this phenomenon attracts the author to associate it with one of the employee behavior theory of Organizational Citizenship Behavior (OCB), job satisfaction and employee engagement. Data analysis in this research using SEM-PLS. The results obtained from this research are OCB are most influenced by conscientiousness indicator. Job satisfaction variables were most affected by career indicator. The employee engagement variable is most affected by the belong indicator. Organization citizenship behavior positively significant directly to the job satisfaction and employee engagement. Job satisfaction has a positive effect directly to employee engagement.

Keywords: Belong, Career, Conscientiousness, SEM-PLS, Turnover

Edition: Volume 6 Issue 11, November 2017,

Pages: 1712 - 1716

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