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Research Paper | Civil Engineering | India | Volume 6 Issue 8, August 2017

Business Excellence Model: To Achieve Excellence for Construction Industry

Punam Gulve | Pravin Minde

Abstract: Indian construction industry is striving hard to get better day by day on the basis of the quality and customer satisfaction. To achieve quality and customer satisfaction implementing BEM is one of the best solutions. Aim of the business excellence model is moving from QMS compliance to business excellence. Now, more than ever before, Indian construction industry needs to understand, balance and effectively manage the needs and expectations of their stakeholders. Business excellence models are frameworks, which applied within an organization can help to focus on a more systematic and structured way that should lead to increased performance. Purpose of BEF is to guide the organization towards BE and conducting assessment of performance. Business excellence model is a framework to guide any organization to achieve sustainable organizational excellence. Malcolm baldrige model is studied. This article discusses five common practices to achieve excellence which is also a part of business excellence framework. Construction industry needs to focus on strategic planning, customer satisfaction, employee engagement, safety, knowledge management to achieve sustainable excellence.

Keywords: Business excellence, Business excellence model, Total quality management, quality

Edition: Volume 6 Issue 8, August 2017,

Pages: 367 - 372

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