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International Journal of Science and Research (IJSR)

International Journal of Science and Research (IJSR)
www.ijsr.net | Open Access | Fully Refereed | Peer Reviewed International Journal

ISSN: 2319-7064



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Midwives are Ready to Provide the Best Quality Service for the Society

Jenny J. S. Shondakh, Naimah

Abstract: The Midwives Self-Service Practices such as Maternal and Infant Health (KIA) Program performed by midwives as one of the top priorities for health development in Indonesia. This is one of the efforts that has a relatively rapid impact for decreasing Maternal Mortality Rate and Infant Mortality Rate. Considering it, Indonesian Midwives Association (IBI) launch The Midwives Self-Service Practices program to be recruited as Bidan Delima. The predicate of Bidan Delima give for Midwives Self-Service Practices who have been qualified as Bidan Delima. The purpose of this research is to analyze the relation between Bidan Delima services and Social Security Administrator (BPJS) Customer Satisfaction in receiving service from Bidan Delima and also as motivation for another Midwives Self-Service Practices for joining Bidan Delima. The design of the research is correlation analysis with cross-sectional approach. The research population is whole pregnant mother, delivering mother, Family Planning (KB) acceptor, postpartum mother, and the customers who checked their infants at Midwives Self-Service Practices at Batu City at June 2016. The sample of this research were 119 people, who taken with Stratified Random Sampling technique. The variable of this research is Bidan Delima services and BPJS customer satisfaction. The data collected with questionary, and analyzed with Fisher Exact Test. The result is p = 0, 016 on = 0, 05 obtained H1 received, it means there is a relationship between Bidan Delima services with BPJS customer satisfaction at W Midwives Self-Service Practices at Batu City

Keywords: Service, BPJS Satisfaction



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