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Research Paper | Social Science | Malaysia | Volume 5 Issue 10, October 2016

Trends and Challenges of E- Banking Services of Private Commercial Banks in Bangladesh

Mohammad Jamal Uddin | Mohani Abdul | Mohammad Mizanur Rahman

Abstract: E-banking provides users, working with a home computer attached to the network to their bank, with the ability to authorize payments, reconcile accounts, and access a variety of other banking services with the help of ATM, Visa Card, Master Card, Q-cash, E-cash, Ready cash, Mobile, Internet etc. E-banking has a lot of benefits which add value to customers satisfaction. For collecting the data a highly structured questionnaire was made. The questionnaire was designed into four parts. The statistical techniques used for the analysis were the descriptive analysis, ANOVA analysis and Chi-Square test. There are some associated challenges identified in the study that seems to hinder the success of e-banking services and thus constitute a major concern to both financial institutions and customers. The paper recommends various measures should be put in place to make e-banking system smooth, effective and more secure.

Keywords: Banking Sector, Challenges, E-Banking, Private Commercial Banks, Online Banking

Edition: Volume 5 Issue 10, October 2016,

Pages: 1501 - 1506

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