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Research Paper | Social Science | Indonesia | Volume 7 Issue 6, June 2018

Services Innovation of Sikda Optima Program at Puskesmas Jaya Mukti Dumai City

Trio Saputra | Pebriana Marlinda

Abstract: The purpose of this research is to describe the innovation of optimal service at the Puskesmas Jaya Mukti Dumai city. By the aims to analyze the benefits of community services through Health Information System (Sikda) optima program, researchers use qualitative data analysis methods. Furthermore from the information and data obtained will be drawn conclusions that are ground. Where can be done inductively, that is with a term that starts from the things that are specific to things that are universal. The result of the research show that the innovation of optima service at Puskesmas Jaya Mukti Dumai city properly runs and in line with the society & #039, s expectation. But there is still the need for application development to be more optimal, and the government is downloading the old report inside the optima application. The advantages of optima optical innovation seen from the attribute of triability (recommended to try) is less than the maximum because there are still some who do not know the process. Therefore, Puskesmas uses online and television media in providing information besides conducted the socialization in the field. The service responsibilities felt by the Puskesmas employees is a better and culture than the community given by the Puskesmas.

Keywords: Innovation, Public Services, Sikda Optima, Puskesmas Mukti Jaya

Edition: Volume 7 Issue 6, June 2018,

Pages: 723 - 728

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