Analysis of The Effects of Service Quality, Customer Value, and Customers Satisfaction To Behavioral Intentions at Auto 2000 Car Service Stationsin Indonesia
International Journal of Science and Research (IJSR)

International Journal of Science and Research (IJSR)
www.ijsr.net | Open Access | Fully Refereed | Peer Reviewed International Journal

ISSN: 2319-7064

Views: 186 , Downloads: 120 | CTR: 65 % | Weekly Popularity: ⮙5

Research Paper | Management | Indonesia | Volume 3 Issue 11, November 2014

Analysis of The Effects of Service Quality, Customer Value, and Customers Satisfaction To Behavioral Intentions at Auto 2000 Car Service Stationsin Indonesia

Aditya Wardhana, Budi Rustandi Kartawinata, Syahputra

The purpose of this research is to analyze the correlation between service quality, customer value, customer satisfaction on behavioral intentions of the Auto 2000s customers. Using these tools, organizations will have to become much better at matching internal quality management capabilities with an external strategic focus that is consistent with how customers see value. Auto 2000 is well-known as a professional car service stations, especially for those who own Toyota brand in Indonesia. It still important for the Auto 2000 to understand more about the value that is important for its customer in order to improve its ability to compete in this globalization era. The research held at the Auto 2000s customers in Indonesia. There were 5000 questionnaires spread. Only 4387 questionnaires those were suitable with the criteria and processed using multiple linear regression. With a 95 % level of confidence, it is found that customer value gave the biggest influence on customers behavioral intentions of the Auto 2000 service car stations compared to service quality and customer satisfaction variable.

Keywords: Service Quality, Customer Value, Customer Satisfaction, Customer Behavioral Intentions

Edition: Volume 3 Issue 11, November 2014

Pages: 2440 - 2445

Share this Article

How to Cite this Article?

Aditya Wardhana, Budi Rustandi Kartawinata, Syahputra, "Analysis of The Effects of Service Quality, Customer Value, and Customers Satisfaction To Behavioral Intentions at Auto 2000 Car Service Stationsin Indonesia", International Journal of Science and Research (IJSR), https://www.ijsr.net/search_index_results_paperid.php?id=SUB147, Volume 3 Issue 11, November 2014, 2440 - 2445

186 PDF Views | 120 PDF Downloads

Download Article PDF



Similar Articles with Keyword 'Service Quality'

Views: 179 , Downloads: 56 | CTR: 31 %

Research Paper, Management, Indonesia, Volume 7 Issue 5, May 2018

Pages: 1683 - 1686

The Moderating Role of Corporate Image Between User Experience Towards Customer Loyalty: A Study on Indihome by Telkom Indonesia

Adnan Ali Ma'sum; Ir. Indira Rachmawati S.T. M.S.M.

Share this Article

Views: 160 , Downloads: 110 | CTR: 69 % | Weekly Popularity: ⮙2

Case Studies, Management, Indonesia, Volume 7 Issue 7, July 2018

Pages: 1288 - 1294

The Implementation of QFD and FMEA in Order to Improve Ojek Online Service Quality Based on Non-Specific Application in Jember

Didik Pudjo Musmedi, Eka Bambang Gusminto, Lidya Oktavia

Share this Article

Views: 137 , Downloads: 111 | CTR: 81 % | Weekly Popularity: ⮙4

Research Paper, Management, China, Volume 6 Issue 1, January 2017

Pages: 1854 - 1859

New Rural Cooperative Medical Service Quality Evaluation Method Considering Uncertainty Decision-making Information

FU Mengyan

Share this Article

Views: 189 , Downloads: 112 | CTR: 59 % | Weekly Popularity: ⮙2

Research Paper, Management, Ethiopia, Volume 7 Issue 9, September 2018

Pages: 95 - 100

Insureds Perceived Service Quality Dimensions and Customers Satisfaction (The Case: Ethiopian Insurance Corporation Northern District)

Tsigab Aregawi

Share this Article

Views: 145 , Downloads: 113 | CTR: 78 % | Weekly Popularity: ⮙3

Research Paper, Management, Malaysia, Volume 4 Issue 8, August 2015

Pages: 136 - 142

Factors Influence the Satisfaction of International Students at Private Universities in Malaysia

Lujain Mohammed Hasan, Ridzuan bin Masri

Share this Article

Similar Articles with Keyword 'Customer Value'

Views: 186 , Downloads: 120 | CTR: 65 % | Weekly Popularity: ⮙5

Research Paper, Management, Indonesia, Volume 3 Issue 11, November 2014

Pages: 2440 - 2445

Analysis of The Effects of Service Quality, Customer Value, and Customers Satisfaction To Behavioral Intentions at Auto 2000 Car Service Stationsin Indonesia

Aditya Wardhana, Budi Rustandi Kartawinata, Syahputra

Share this Article

Views: 218 , Downloads: 161 | CTR: 74 % | Weekly Popularity: ⮙3

Research Paper, Management, Indonesia, Volume 8 Issue 2, February 2019

Pages: 1333 - 1338

Consumer Preference of Choosing E-Payment System for Online Shopping Using Conjoint Analysis

Belva Damario Harsono, Refi Rifaldi Windya Giri ST.

Share this Article

Similar Articles with Keyword 'Customer Satisfaction'

Views: 179 , Downloads: 56 | CTR: 31 %

Research Paper, Management, Indonesia, Volume 7 Issue 5, May 2018

Pages: 1683 - 1686

The Moderating Role of Corporate Image Between User Experience Towards Customer Loyalty: A Study on Indihome by Telkom Indonesia

Adnan Ali Ma'sum; Ir. Indira Rachmawati S.T. M.S.M.

Share this Article

Views: 169 , Downloads: 91 | CTR: 54 % | Weekly Popularity: ⮙5

Research Paper, Management, India, Volume 6 Issue 11, November 2017

Pages: 1474 - 1476

Value Added Services are Buzz of Todays Business

Dr. R. Parvathi, B. Rammya

Share this Article

Views: 148 , Downloads: 105 | CTR: 71 % | Weekly Popularity: ⮙5

Case Studies, Management, Indonesia, Volume 3 Issue 11, November 2014

Pages: 2772 - 2775

Result Analysis of Total Quality Management Implementation Using Quality Manual to Achieve Raise on Service Excellence (ROSE) in PT. TLK Indonesia

Khairani Ratnasari Siregar

Share this Article

Views: 135 , Downloads: 111 | CTR: 82 % | Weekly Popularity: ⮙1

Research Paper, Management, India, Volume 5 Issue 4, April 2016

Pages: 1912 - 1916

A Study on Customer Satisfaction of Old Generation and New Generation Private Sector Banks With Reference to Coimbatore City

D. Kalpana, R. Chandrasekaran

Share this Article

Views: 189 , Downloads: 112 | CTR: 59 % | Weekly Popularity: ⮙2

Research Paper, Management, Ethiopia, Volume 7 Issue 9, September 2018

Pages: 95 - 100

Insureds Perceived Service Quality Dimensions and Customers Satisfaction (The Case: Ethiopian Insurance Corporation Northern District)

Tsigab Aregawi

Share this Article
Top