Downloads: 104 | Weekly Hits: ⮙1 | Monthly Hits: ⮙1
Survey Paper | Architecture & Planning | Kosovo | Volume 9 Issue 9, September 2020
Customer Satisfaction Survey of Implemented Energy Efficiency Measures in Public Buildings in Kosovo
Abstract: This paper contains final results of Customer Satisfaction Survey (CSS) of the both part of studies, phase before and after implementation of EE measures in public buildings in Kosovo realized during winters 2015/2016 and 2017/2018. For this detailed study of the customer satisfaction assessment, the authors has selected batch of 5 characteristic buildings from the group of 70 public buildings with 165 respondents to identify and measure the level of end users satisfaction, the perception of indoor air and thermal comfort, the awareness on the EE measures, and the additional benefits of EE upgrades (eg. reductions of sick leave days, increasing productivity, increasing budget for other priorities, etc. ). During the investigations authors has reviewed the Indicators of achievement, following a careful assessment of their feasibility, together with a proposal for their review/amendment based on findings of the actual conditions assessed on the field during both phases of the study and final results.
Keywords: Customer satisfaction survey, EE measures, Public buildings, NPI
Edition: Volume 9 Issue 9, September 2020,
Pages: 586 - 592
How to Cite this Article?
Kreshnik Muhaxheri, Florian Nepravishta, Ramadan Alushaj, "Customer Satisfaction Survey of Implemented Energy Efficiency Measures in Public Buildings in Kosovo", International Journal of Science and Research (IJSR), Volume 9 Issue 9, September 2020, pp. 586-592, https://www.ijsr.net/get_abstract.php?paper_id=SR20912112508
How to Share this Article?
Similar Articles with Keyword 'Customer'
Understanding the Importance of Guest Washrooms in the Luxury Hospitality Industry
Srinjayee Saha | Ar. Satyaprakash Das
A Scientific Approach Towards Vaastu: Interpretation of Vaastu Principles in Terms of Green Building Concepts and Climatological Aspects
Jaipal Naidu Andey