Customer Service Perspectives and their Impacts on the Performance of Training Institutions in Indonesia
International Journal of Science and Research (IJSR)

International Journal of Science and Research (IJSR)
www.ijsr.net | Open Access | Fully Refereed | Peer Reviewed International Journal

ISSN: 2319-7064

Research Paper | Economics & Management | Indonesia | Volume 9 Issue 7, July 2020

Customer Service Perspectives and their Impacts on the Performance of Training Institutions in Indonesia

Koes Indrati, Bambang Tri Cahyono, Endang Siswati

This study discusses, among others, the availability of training staff and their inadequate welfare both in terms of quantity and quality, limited infrastructure and training facilities that have not been optimally utilized by training institutions.Inadequate training funding to support the quality of training, as well as inefficient and effective training processes. The problem of job training institutions which are about developing quality human resources is now increasing, both in terms of quantity and quality. Because training institutions, in addition to being seen as agents of change, are also a strategic medium in processing and preparing creative and productive future generations for nation building. As a strategic institution, job training institutions can be used as the spearhead in solving every problem faced by humans.This study shows the results of hypothesis testing that there is a positive and significant influence between the perspective of customer satisfaction services on the performance of training institutions. These results indicated by the magnitude of the constants of 1.374 with a standard error of 0.1 26 and t amounted to 10 927, which means significant at the 1 percent level of significance. The coefficient of customer satisfaction service perspective is 0. 571 with a standard error of 0.03 9 and a standardized beta coefficient of 0. 582 with a t value of 14, 631 which means that there is a positive and significant effect between the customer satisfaction service perspective on the performance of the training institution at a significance level of 1 percent.

Keywords: perspective, customer service, performance, training institutions

Edition: Volume 9 Issue 7, July 2020

Pages: 1834 - 1841

Share this Article

How to Cite this Article?

Koes Indrati, Bambang Tri Cahyono, Endang Siswati, "Customer Service Perspectives and their Impacts on the Performance of Training Institutions in Indonesia", International Journal of Science and Research (IJSR), https://www.ijsr.net/search_index_results_paperid.php?id=SR20722085842, Volume 9 Issue 7, July 2020, 1834 - 1841

41 PDF Views | 33 PDF Downloads

Download Article PDF



Similar Articles with Keyword 'perspective'

Research Paper, Economics & Management, Indonesia, Volume 9 Issue 7, July 2020

Pages: 1834 - 1841

Customer Service Perspectives and their Impacts on the Performance of Training Institutions in Indonesia

Koes Indrati, Bambang Tri Cahyono, Endang Siswati

Share this Article

Masters Thesis, Economics & Management, Indonesia, Volume 9 Issue 8, August 2020

Pages: 1371 - 1377

Performance of the Bank Perkreditan Rakyat (BPR) in Mengwi Subdistrict Mengwi Using Method Balanced Scorecard (BSC)

I Putu Agus Suryawan, Ida Bagus Panji Sedana

Share this Article

Research Paper, Economics & Management, China, Volume 8 Issue 8, August 2019

Pages: 2029 - 2034

Xi'an Tourism Research Based on TCP Theory

Li Yizhe, Wen Xiaoni

Share this Article

Research Paper, Economics & Management, China, Volume 8 Issue 7, July 2019

Pages: 1545 - 1550

Research on the Impact of Interest Rate Marketization on Risk Bearing of Commercial Banks

Li Chaonan

Share this Article

Research Paper, Economics & Management, China, Volume 8 Issue 8, August 2019

Pages: 1898 - 1901

The Influence of Shaanxi Pilot Free Trade Zone on Industrial Structure Upgrading

Bai Xue

Share this Article

Similar Articles with Keyword 'performance'

Research Paper, Economics & Management, China, Volume 9 Issue 9, September 2020

Pages: 816 - 820

Analysis on Salary Level of Foreign-funded Enterprises in Shaanxi Province

Tao Wang, Zhenchao Niu

Share this Article

Research Paper, Economics & Management, Indonesia, Volume 9 Issue 7, July 2020

Pages: 1834 - 1841

Customer Service Perspectives and their Impacts on the Performance of Training Institutions in Indonesia

Koes Indrati, Bambang Tri Cahyono, Endang Siswati

Share this Article

Masters Thesis, Economics & Management, Indonesia, Volume 9 Issue 8, August 2020

Pages: 1371 - 1377

Performance of the Bank Perkreditan Rakyat (BPR) in Mengwi Subdistrict Mengwi Using Method Balanced Scorecard (BSC)

I Putu Agus Suryawan, Ida Bagus Panji Sedana

Share this Article

Masters Thesis, Economics & Management, Rwanda, Volume 9 Issue 9, September 2020

Pages: 929 - 932

Effectiveness of Monitoring and Evaluation of Public Procurement Processes and Performance of Rwanda Public Procurement Authority (RPPA)

Jane Kembabazi, Dr. Patrick Mulyungi

Share this Article

Research Paper, Economics & Management, Indonesia, Volume 9 Issue 10, October 2020

Pages: 252 - 257

Performance Optimization in Improving the Capability of the Inspectorate Magetan and Ngawi Districts

Ahadiati Rohmatiah, Dwi Nor Amadi

Share this Article
Top