International Journal of Science and Research (IJSR)

International Journal of Science and Research (IJSR)
Call for Papers | Open Access | Double Blind Peer Reviewed

ISSN: 2319-7064

Downloads: 47 | Views: 59

Research Paper | Management | Namibia | Volume 9 Issue 5, May 2020

Determinants of Student Satisfaction in Namibia: A Viewpoint of Public Higher Education

Stewart Kaupa PhD [3] | Eric Mang'unyi PhD

Abstract: The purpose of this study is to explain determinants of student satisfaction levels in public universities in Namibia. Applying a descriptive survey design, a semi-structured questionnaire was designed and administered to a sample of currently registered students from two state universities, and it presents results of data analysed using descriptive statistics. Evidence to support underlying dimensions of students satisfaction in public universities have been found to be; Affordability and accessibility of education, Technological innovation and sophistication, Technical and functional support given to students, access to information and learning materials through the library and other means, Campus and residential security and the quality of the academic and support staff is significant with student satisfaction levels. The study resolved that, proper communication between University management and students in these key areas increase students satisfaction and trust between the two parties and has a corresponding effect in increasing students satisfaction. The study recommends that, public universities in Namibia should invest more in students orientation efforts to ensure that there is better communication between university management and students in matters regarding the cost and accessibility of education, the technical and functional support that is available to students. There should be a collective approach when dealing with campus and residential security matters. These efforts can be through the establishment of customer contact centers, automation of processes and the adoption of best practices.

Keywords: Namibia, student satisfaction, Higher Learning Institutions

Edition: Volume 9 Issue 5, May 2020,

Pages: 883 - 891

How to Download this Article?

Type Your Email Address below to Download the Article PDF

How to Cite this Article?

Stewart Kaupa PhD, Eric Mang'unyi PhD, "Determinants of Student Satisfaction in Namibia: A Viewpoint of Public Higher Education", International Journal of Science and Research (IJSR), Volume 9 Issue 5, May 2020, pp. 883-891,

Similar Articles with Keyword 'student satisfaction'

Downloads: 115

Research Paper, Management, Malaysia, Volume 4 Issue 8, August 2015

Pages: 136 - 142

Factors Influence the Satisfaction of International Students at Private Universities in Malaysia

Lujain Mohammed Hasan | Ridzuan bin Masri

Share this Article

Downloads: 127

Survey Paper, Management, Malaysia, Volume 6 Issue 4, April 2017

Pages: 1292 - 1296

Determinants Influencing International Students? Satisfaction and Loyalty in Malaysian Private Universities

Babita Gupta [2] | Usman Musa Zakari Usman [2]

Share this Article