International Journal of Science and Research (IJSR)

International Journal of Science and Research (IJSR)
Open Access | Fully Refereed | Peer Reviewed

ISSN: 2319-7064


Downloads: 137

Research Paper | Management | Namibia | Volume 9 Issue 5, May 2020


The Impact of Organisational Culture on Performance: A Case Study of the Ministry of Public Services in Swaziland

Stewart Kaupa PhD, Atiku Sulaiman PhD


Abstract: This study investigates the impact of organizational culture on performance using theMinistry of Public Servicesin Swaziland as a case study. The primary objective of the study was to evaluate the existing organizational culture within this Ministry and its impact on the performance of the Ministry of Public Service (MoPS). A mixed research method approach that allows the use of both quantitative and qualitative methods was adopted with the aim of enhancing the robustness of the research findings. The study revealed that currently the Ministry of Public Service is characterized by a hierarchical leadership style which was rigid in terms of innovation and provision of customised services for its customers, particularly within government ministries. Further to that, the study also reveals that there is the absence of a roadmap that will collectively attain the ministrys objectives. The study recommends that a match of the organisational culture with business strategy should be designed and implemented with the intent of delivering superior performancewithin the Ministry of Public Service. The study also recommends that leadership within Ministry of Public Service develops a strategic plan to articulate the business objectives and the indicators that will effectively reflect the organizational goals. The main limitation of this study was the reluctancy to respond to the questions by some key respondents especially where the questions bordered on their responsibility and accountability.


Keywords: Organisational culture, Ministry of Public Service, Organisational Performance, Corporate Strategy


Edition: Volume 9 Issue 5, May 2020,


Pages: 847 - 856


How to Cite this Article?

Stewart Kaupa PhD, Atiku Sulaiman PhD, "The Impact of Organisational Culture on Performance: A Case Study of the Ministry of Public Services in Swaziland", International Journal of Science and Research (IJSR), https://www.ijsr.net/get_abstract.php?paper_id=SR20508140539, Volume 9 Issue 5, May 2020, 847 - 856

How to Share this Article?

Enter Your Email Address


Similar Articles with Keyword 'Organisational culture'

Downloads: 131 | Monthly Hits: ⮙1

Research Paper, Management, Kenya, Volume 5 Issue 9, September 2016

Pages: 1500 - 1506

Influence of Organisational Culture on Employee Performance: A Case Study of East African Breweries Limited

Roseann Wangeci Thuku, Isack Odiwuor Abiero, Dennis Juma

Share this Article

Downloads: 132

Research Paper, Management, Kenya, Volume 5 Issue 10, October 2016

Pages: 1022 - 1025

Factors Affecting the Implementation of Self Sustenance Strategic Plans by Seventh Day Adventist Churches in Kenya

Newborn Areba, Dr. Dennis Juma

Share this Article

Similar Articles with Keyword 'Organisational'

Downloads: 53 | Monthly Hits: ⮙1

Research Paper, Management, India, Volume 9 Issue 10, October 2020

Pages: 1202 - 1210

A Study on Training and Development Practices and Organisational Effectiveness in LIC with Special Reference to Bihar, Patna

Dr. Kumud

Share this Article

Downloads: 68

Research Paper, Management, Zimbabwe, Volume 9 Issue 8, August 2020

Pages: 1256 - 1265

The Impact of Organisational Change Management Theoretical Perspective in the Context of Zimbabwes Cash Crisis on Small to Medium Enterprises and their Consequent Adaptation Strategies

Enock Takudzwa Zenda, Austin Musundire, Obediah Mumanyi

Share this Article

Similar Articles with Keyword 'culture'

Downloads: 2 | Monthly Hits: ⮙1

Research Paper, Management, Timor-Leste, Volume 10 Issue 7, July 2021

Pages: 375 - 391

Strategic Leadership and Organizational Culture; Timor-Leste National Police Performance (Empirical Study on the National Police of Timor-Leste)

Arquimino Ramos

Share this Article

Downloads: 10

Research Paper, Management, India, Volume 10 Issue 9, September 2021

Pages: 120 - 121

Water Management in India and Recycling Techniques

Dr. G. Taviti Naidu, Seepana Kiran Kumar

Share this Article

Similar Articles with Keyword 'Ministry'

Downloads: 47

Research Paper, Management, Iraq, Volume 6 Issue 5, May 2017

Pages: 971 - 977

The Evaluating of Management by Values through Diffusion of Innovations Theory

Reyam Al Dafa'ai; Ya'arub Al Sa'aidi

Share this Article

Downloads: 113

Research Paper, Management, Rwanda, Volume 6 Issue 10, October 2017

Pages: 1688 - 1695

Effect of Project Planning Tools on Project Performance: A Case of Early Childhood Development Project in Rwanda

John Rubangura, Paul Kariuki

Share this Article

Similar Articles with Keyword 'Public'

Downloads: 0

Research Paper, Management, India, Volume 10 Issue 6, June 2021

Pages: 1759 - 1765

Assessment of Conflicts at Village Panchayaths in Karnataka 1

Dr Chethan S, Dr Yathish Chendra

Share this Article

Downloads: 1

Research Paper, Management, India, Volume 10 Issue 8, August 2021

Pages: 208 - 211

Study on the Policies on Monetary Management in Schools

Nibedito Pani

Share this Article

Similar Articles with Keyword 'Service'

Downloads: 1

Research Paper, Management, Indonesia, Volume 10 Issue 7, July 2021

Pages: 147 - 157

Performance Assessment Using OKR (Objective & Key Results) Method in PT ABCD

Fiksa Atlita Natanugraha

Share this Article

Downloads: 2

Research Paper, Management, Kenya, Volume 3 Issue 9, September 2014

Pages: 2151 - 2156

Effect of Employee Rewards and Recognition on Job Performance in Kenya's Public Sector, A Case Study of Nakuru Water and Sanitation Services Company Ltd

Muthoni M. Muchai, Mwangi Benson

Share this Article

Similar Articles with Keyword 'Performance'

Downloads: 134 | Monthly Hits: ⮙1

Research Paper, Management, Sierra Leone, Volume 9 Issue 2, February 2020

Pages: 1553 - 1557

How Organizational Structures Affect Project Outcomes

Crispin George

Share this Article

Downloads: 136

Research Paper, Management, Mexico, Volume 4 Issue 11, November 2015

Pages: 635 - 644

Empirical Study of the Top Management, their Skills and Abilities Case: Firms in Cuernavaca, Morelos. Mexico

Augusto Renato Perez Mayo PhD, Jose Alberto Hernandez Aguilar PhD, Luz Stella Vallejo Trujillo PhD

Share this Article

Similar Articles with Keyword 'Corporate'

Downloads: 133

Case Studies, Management, Brazil, Volume 7 Issue 10, October 2018

Pages: 598 - 603

Credit Cooperatives in Brazil

Dr. Murillo de Oliveira Dias, Murilo Ramos Alambert Rodrigues

Share this Article

Downloads: 56

Research Paper, Management, Indonesia, Volume 7 Issue 5, May 2018

Pages: 1683 - 1686

The Moderating Role of Corporate Image Between User Experience Towards Customer Loyalty: A Study on Indihome by Telkom Indonesia

Adnan Ali Ma'sum; Ir. Indira Rachmawati S.T. M.S.M.

Share this Article

Similar Articles with Keyword 'Strategy'

Downloads: 1

Research Paper, Management, Indonesia, Volume 10 Issue 9, September 2021

Pages: 1467 - 1470

Analysis of Marketing Strategy for Saving Product at Bank Mandiri during the COVID-19 Pandemic Using NVIVO12 as an Analysis Tool

Ratih Mandasari Seflinau

Share this Article

Downloads: 82

Research Paper, Management, China, Volume 6 Issue 3, March 2017

Pages: 1886 - 1893

Enterprises Environmental Cost Management under Stakeholders Game

Wenjing Lu, Weihong Zhang

Share this Article
Top