Views: 144 , Downloads: 135 | CTR: 94 % | Weekly Popularity: ⮙5
Research Paper | Business Management | Ethiopia | Volume 9 Issue 2, February 2020
The Effect of Quality Service on Satisfaction of Interest Free Banking User: The Case of Awash International Bank S.c in Diredawa Town
Addisu Tesema Tanga, Tadele Wodaje Bayeh
This study focused on collection of information about the effect of service quality on satisfaction of interest free banking user: the case of awash international bank S.c in diredawa town. The study utilized simple random sampling techniques to select 394 customers and used them as respondents in the study. During the data collection period, a total of 394 questionnaires were distributed and 355 (90.1 %) were returned, but the remaining 39 (9.9 %) were not returned. During the process of analyzing data, the Statistical Package for Social Science (SPSS) version 20 was used. The Correlation and multiple regression analysis were employed as analytical techniques. The results show that compliance with Islamic laws is highly correlated with customer satisfaction. The study was also discovered that all service quality dimensions have significant effect on the satisfaction of interest free banking user except responsiveness.
Keywords: Interest free banking, Quality service, Satisfaction
Edition: Volume 9 Issue 2, February 2020
Pages: 1600 - 1608
How to Cite this Article?
Addisu Tesema Tanga, Tadele Wodaje Bayeh, "The Effect of Quality Service on Satisfaction of Interest Free Banking User: The Case of Awash International Bank S.c in Diredawa Town", International Journal of Science and Research (IJSR), https://www.ijsr.net/search_index_results_paperid.php?id=SR20218205500, Volume 9 Issue 2, February 2020, 1600 - 1608
144 PDF Views | 135 PDF Downloads
Similar Articles with Keyword 'Quality service'
Views: 148 , Downloads: 124 | CTR: 84 % | Weekly Popularity: ⮙1
Research Paper, Business Management, Indonesia, Volume 6 Issue 8, August 2017
Pages: 1119 - 1121Designing Performance Evaluating System of a Religious Service Company Using Balanced Scorecard, A Lesson from Umrah Pilgrimage Travel Agent in Indonesia
Faiz Zuhad Mushoffi, Idqan Fahmi, Imam Teguh Saptono
Views: 144 , Downloads: 135 | CTR: 94 % | Weekly Popularity: ⮙5
Research Paper, Business Management, Ethiopia, Volume 9 Issue 2, February 2020
Pages: 1600 - 1608The Effect of Quality Service on Satisfaction of Interest Free Banking User: The Case of Awash International Bank S.c in Diredawa Town
Addisu Tesema Tanga, Tadele Wodaje Bayeh
Views: 216 , Downloads: 153 | CTR: 71 % | Weekly Popularity: ⮙6
Research Paper, Business Management, Saudi Arabia, Volume 8 Issue 11, November 2019
Pages: 1868 - 1871An Automated Experience-Based Business Process Reengineer: Case Study Bank Call Center
Salma Elhag, Ebtehaj Alshahrani, Zainab Alsharif
Similar Articles with Keyword 'Satisfaction'
Views: 21 , Downloads: 16 | CTR: 76 % | Weekly Popularity: ⮙11
Research Paper, Business Management, India, Volume 10 Issue 3, March 2021
Pages: 1597 - 1600Motivation Theories and their Application
Dr. Arunesh Kumar Gupta
Views: 31 , Downloads: 26 | CTR: 84 % | Weekly Popularity: ⮙5
Research Paper, Business Management, Turkey, Volume 10 Issue 3, March 2021
Pages: 1085 - 1089Impact of Work-Life Balance on Job Satisfaction among Workers in Shell Nigeria
Mariam Olayinka Alamu, Uzoma Ogbolime
Views: 36 , Downloads: 31 | CTR: 86 % | Weekly Popularity: ⮙11
Case Studies, Business Management, Madagascar, Volume 10 Issue 2, February 2021
Pages: 1570 - 1576Does the Purchase Method Influence Customer Satisfaction? A Case Study of Online and Direct Sales in Madagascar
Solofomiarana Rapanoel Tsirinirina, Ramanankonenana Tamby Misaina, Rakotovao Manovosoa Finaritra, Rakotomahenina Pierre Benjamin
Views: 160 , Downloads: 45 | CTR: 28 %
Case Studies, Business Management, Kenya, Volume 6 Issue 4, April 2017
Pages: 2361 - 2365Influence of Entrepreneurial Strategy on Customer Satisfaction in Water Providers in Kenya: A Case Study of Eldoret Water and Sanitation Company Limited
Marita Francis Asiago; Dr. Samson Nyang'au Paul
Views: 224 , Downloads: 52 | CTR: 23 %
Research Paper, Business Management, Indonesia, Volume 6 Issue 7, July 2017
Pages: 1470 - 1475The Effect of E-Service Quality toward Customer Satisfaction: PlayStation Store
As'adahullah Khairul Alam; Adhi Prasetio