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Case Studies | Business Management | Saudi Arabia | Volume 9 Issue 12, December 2020

BP Evaluation and Re-engineering: Case Study Acquiring Travel Plan Quotations

Asma AL Zahrani | Reham Al Wadai | Redha AL Sulami | Zinah Matar | Salma Mahgoub ^[4]

Abstract: The technology revolution considered a turning point in commercial operations, as its development has greatly affected on improving the Traditional Travel Agencies services, as well as to created strong competition between commercial agencies, principally travel agencies which worked to develop their electronic websites formake the operations provided by agencies more flexible and productive. This development leads to Business Processes Re-engineering (BPR) to improving business vision and process objectives. In this paper, the implementation of a business process reengineering using Bizagi platform is presented, to improve the TravelPlan Quotations business process in Fursan, The reengineering Travel Agency. However, contributed at the development of Fursan Travel Agency, the improvement of their general performance and quality of their outputs in light of the changes the accelerating globalization at all levels. Moreover, BPR contributed to reducing costs incurred in conducting operations, Reducing the time spent agency in customer service to achieve customers satisfaction for what the agency offers.

Keywords: Travel Plan Quotations, Travel Agency, Business Processes Re-engineering, Business Processes, Business Process Management

Edition: Volume 9 Issue 12, December 2020,

Pages: 396 - 401

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